The Jobseeker’s Allowance and Universal Credit Complaints service puts small files (known as ‘cookies’) on to your computer.

These cookies are used to:

  • understand how you use the service and make improvements
  • remember any notifications you’ve seen so that you’re not shown them more than once
  • keep your information secure as you move through the service

You must have cookies enabled on your computer to complain about JSA or UC online.

How to manage your cookies

You’ll see an error message when you try to use the service if your cookies are disabled.

How you turn cookies on depends on the browser you’re using and how up to date it is.

Find out how to change your settings for the most popular browsers, including:

Find out how to manage cookies for other browsers.

Cookies used by the Jobseeker’s Allowance and Universal Credit Complaints service

Introductory message cookie

You may see a pop-up ‘welcome’ message when you first use the service. A cookie makes sure you only see this message once a month.

The cookie is removed from your computer after a month.

View more details about the cookies used.