Accessibility statement for Make a complaint about JSA or UC

This service is part of the wider Welcome to GOV.UK website. There’s a separate accessibility statement for the main GOV.UK website.

This page only contains information about the Make a complaint about JSA or UC service, available at Make a complaint about JSA or UC - DWP

How you should be able to use this service

We want as many people as possible to be able to use this service. You should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate all the service using a keyboard or speech recognition software
  • use your keyboard to navigate the service and
  • use the service with a screen-reader (including the recent versions of JAWS, Dragon, ZoomText NVDA and VoiceOver)

We also make the service text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We know some parts of this website are not fully accessible:

  • There is no summary page of the answers you provided.

The service uses common styles, patterns and components from the Welcome to GOV.UK website design system which are widely regarded as accessible.

This site was manually tested using VoiceOver, JAWS, Zoomtext and Dragon.

Reporting accessibility problems with this service

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, please contact DWP about accessibility.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service’s accessibility

The Department for Work and Pensions is committed to making it's service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this service

The service was last tested on 09 May 2024 and was checked for compliance with Web Content Accessibility Guidelines version 2.1 AA standard. The tests were carried out by the Department for Work and Pensions.

The service was tested using both automated and manual testing.

What we’re doing to improve accessibility

We will continue to iterate the design of the service, with accessibility considerations built into the lifecycle of each release.

We are working to ensure the website is compliant with WCAG version 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on 24 May 2024. It was last reviewed on 24 May 2024. This service was last tested on 09 May 2024. The testing was carried out by the Department for Work and Pensions.

We tested a sample of pages that represents the implementation of each type of design pattern and interaction used in the service.

The pages tested were:

  • Make a complaint Landing page
  • Your details page
  • Is your complaint about Jobseeker’s Allowance or Universal Credit? Page
  • What is your complaint about? Page
  • Your complaint has been received page