Accessibility statement for Make a complaint about Jobseeker’s Allowance (JSA) or Universal Credit (UC)
This service is part of the wider GOV.UK website. There’s a separate accessibility statement for the main GOV.UK website.
This page only contains information about the Make a complaint about Jobseeker’s Allowance (JSA) or Universal Credit (UC), available at Make a complaint about Jobseeker’s Allowance (JSA) or Universal Credit (UC)
How you should be able to use this service
We want as many people as possible to be able to use this service. You should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate all the service using a keyboard or speech recognition software and
- use the service with a screen-reader (including the recent versions of JAWS, Dragon, ZoomText NVDA and VoiceOver)
We also make the service text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this service is
The service uses common styles, patterns and components from the Welcome to GOV.UK Design System which are widely regarded as accessible.
This site was manually tested using JAWS, Dragon, ZoomText, NVDA and VoiceOver.
Reporting accessibility problems with this service
If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, please contact DWP about accessibility.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this service’s accessibility
The Department for Work and Pensions is committed to making its services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This service is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
How we tested this service
The service last tested on 30 September 2024 and was checked for compliance with WCAG 2.2 AA standard. The tests were carried out by the Department for Work and Pensions.
The service was tested using both automated and manual testing.
What we’re doing to improve accessibility
We will continue to iterate the design of the service, with accessibility considerations built into the lifecycle of each release.
Preparation of this accessibility statement
This statement was prepared on 4 October 2024. It was last reviewed on 4 October 2024.
This service was last tested on 30 September 2024. The testing was carried out by the Department for Work and Pensions.
We tested a sample of pages that represents the implementation of each type of design pattern and interaction used in the service.
Last updated 4 October 2024.